Every customer’s right to confidentiality is upheld at Cura Ayurveda. Our standing in the market is predicated on our ability to maintain a positive working relationship with you.
Data Mining and Application
You may learn more about the data we gather about you when you visit our website, by reading our privacy policy (“Privacy Policy”) notice. Because we are the “data controller” in this situation, we must tell you who we are, what we plan to do with your data, and what controls you have over it. Please note that we will never disclose your Personal Information to any third party without your explicit consent or as required by law.
In what ways do we gather information?
Information is gathered via our website. Some of this data does not directly identify you, but it does help us understand how our users interact with our services and how we can enhance their experience. We may record the following data about you, your partner, and your kids:
Name
Address;
Country;
Phone number;
Email address;
Gender
Date of birth
Anniversary Date
Your IP address
Order details;
Query
Comments
For what purposes are we accumulating this data?
Name
Your name is necessary for three reasons: to create a username, to customize your experience when answering questions, and to produce an invoice and shipping data for both us and our shipping partner.
Address
Postal code, city, and country are all necessary for us and our shipping partner to create an invoice and dispatch your item. All of this information will be included on the shipping labels.
Country
For a more thorough response and analysis of your health-related inquiry, we need to know the nation in which you now reside.
Phone number
We need your phone number to verify your membership in our reward club, process your orders, and get in touch with you about billing and shipping questions and concerns. You can choose to get promotional SMS messages and surveys in addition to offers if you sign up for them.
Email address
We need your email address in order to respond to your inquiry, get in touch with you if we need more information, send you a reply with the answer to your question, or provide you information on the status of your order. If you sign up, you can choose to receive surveys, offers, and promotional communications.
In order to provide you with any discounts or special offers, we need to know your date of birth. It may be analyzed for demographic information such as age to tailor advertising.
Date of Birth
In order to provide you with birthday savings and promotions, we need to know your birthday date.
Gender
For statistical and offer-related reasons, we need to know your gender.
IP address
We log IP addresses to demonstrate that the appropriate sales tax was applied to each purchase, as is required by law. Because of the importance of website and system security, we must keep this information on file.
Order Details
We need order information to keep track of purchases, complete orders, and assess market demand.
Query
Please provide a brief summary of the health-related question you’d like answered by our staff. If this area is left missing or incomplete, our specialists will be unable to assist you in finding the appropriate answer.
Comments
You may add more information to your question or remark if you’d want us to have a clearer picture of the problem.
When you visit our online portal?
Cookies are little text files stored on your computer by websites you visit that assist the websites you visit work, allow the websites to collect important information about users, and help promote a better user experience.
We do not need your permission to store cookies on your computer if they are fundamentally required to the operation of our website.
How long do we keep your information for?
There is no stipulation to preserve your personal information in an identifiable format for longer than the provisioned time limit. If we have a relationship with you, we hold your personal information for 2 years from the date our relationship ends. We only store your personal information for this period to establish, bring or defend legal claims as a mandatory legal requirement.
The only exceptions to the periods mentioned above are in situations where the law requires us to hold your personal information for a longer period, or delete it sooner; where you have raised a complaint or concern regarding a product or
service offered by us, in which case we will retain your information for a period of 2 years following the date of that complaint or query; or however, you exercise your right to have the information erased (where it applies), and we do not need to hold it in connection with any of the reasons permitted or required under the law.
When you submit an enquiry via our website?
When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
We do not use the information you provide to make any automated decisions that might affect you.
When you sign up to receive our newsletter?
When you sign up to receive our newsletter, we ask for your name and your email address.
We will ask for your consent to use your name and email address to email you our newsletter which contains information about our products and other information which we feel might be of interest to you.
You can withdraw your consent at anytime, and we will stop sending you the newsletter.
Your name and email address are shared with a third party mailing system.
We do not use the information you provide to make any automated decisions that might affect you.
We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years.
When you submit a review about us?
When you submit a review about us, we record your name, your email address and your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We use this information to provide verified independent views about our products and services to potential customers. Your name and the content of your review (but not your email address or IP address) may be publicly displayed on our website. We will do this based on our legitimate interest in marketing our products and services.
We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for as long as we are marketing the product or services that the review refers to, after which it is deleted. You may ask us to remove your review at any time.
When you take part in our feedback survey?
When you take part in our feedback survey, we record your name, your email address, your organisation name, your job role and your answers to questions we ask about your opinion of, and use of, our products and services.
We use this information to develop and improve our products and services and our customer relationships. We will do this based on our legitimate interest in marketing our products and services.
We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for two years, or for as long as we are marketing the product or services that the review refers to, whichever is shorter. You may ask us to remove a testimonial that is based on your feedback from our website at any time.
Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
